As of July 2013, Ivan Zuzak works at GitHub on the support team. From his secret base in Adliswil, Switzerland, he’s creating GitHub superfans and spreading happiness with a slight focus on GitHub’s API.
Ivan graduated from FER in 2006, and then went on to work as a teaching and research assistant at FER/ZEMRIS for over 6 years. His research was focused on web architecture and API design, but his true love was working with and helping students. It’s all about the people.
From GitHub's API support, with <3
The goal of GitHub's support team is to surprise and delight not just our awesome users, but also our amazing designers and developers. We are a 15-person bridge for bugs, features, and experiences between 4 million users and a 200-employee company.
I'll talk about providing support in a company in which most employees work remotely, dogfooding all products is embraced, and products are continuously deployed dozens of times a day. I'll also tell you a bit about GitHub's API, and the unique challenges we encounter and approaches we use for API support.
Nivo predavanja: srednji